Frequently asked questions
Have questions? We’re here to help!
How much is shipping?
If you order a physical product we offer FREE shipping to USA and around the world. Otherwise our digital products go directly to your email.
How long does shipping take?
All physical product orders are shipped within 3-5 business days.
Where is my order?
You can track your physical product order via the tracking number sent to you through your email.
I lost my tracking number. What can I do?
Simply contact us via email at info@elestebeauty.com with your full name and mailing address, and we will resend your confirmation number.
How can I make changes to my order?
If you need to make changes to your physical product order, you will need to do so within 12 hrs of the order being placed. All digital products are final.
How can I cancel my order?
If you want to cancel your physical product order, you will need to contact us within 12 hrs of placing your order. All digital products are final.
What is your return policy?
Please see our refund and return policy at the bottom of our page for physical products. However all digital products are final.
Who do I contact if there is something wrong with my order?
If there is a problem with your order, let us know right away! Describe the issue and send any available photos to info@elestebeauty.com