Shipping policy
How long does it take to process an order?
Please allow 1-2 days for our order to be processed for shipping. We make every effort to fulfill your orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. Every order is packed with care.
What about shipping?
We currently ship within the US. Shipping times depend on your location. If you live close to us in Florida, you’ll get it faster than if you live in California. The UPS/USPS quote 3-7 business days for shipping.
At this time we do not offer international shipping.
Personalized or custom orders take longer and will be discussed at time of order as these are custom.
Shipping rates are calculated based on the carrier's current pricing.
Shipping + Delivery for physical products only. Digital products are delivered via email
Returns, Refunds, and Exchanges
Please see our Returns, Refunds and Exchange policy here:
https://steelebroz.com/policies/refund-policy
Our Guarantee
- Sometimes your orders can get lost/damaged in their journey to you. If this occurs, please email us at info@steelebroz.com and see our refund policy here: https://steelebroz.com/policies/refund-policy
- All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you contact us at info@steelebroz.com
Tracking your order:
To track your order, please enter your tracking number after clicking the following link -> Track Your Order
Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.
Please note that you must not enter your order number, or it will appear as an error automatically.
If you cannot find your tracking number, please get in touch with us at info@steelebroz.com
If there is a package in transit and tracking has not been updated for more than one month, you can email us at info@steelebroz.comand we will check that package and ask the shipping company about the details. We will then ask for your patience for about 1 week. After a week, if there is still no update in the tracking history we can resend it free of charge.
Delivery Failed
If there is any order in which delivery failed and it’s not an old order. For example
Today is June 6, 2023. and tracking history shows delivery failed on June 3, 2023. Please contact us as soon as possible. We will contact the shipping company and let you know whether you (the customer) needs to self-pick up; we provide local shipping companies' details.
If this is not the case mentioned above and you (the customer) tells us after a month that you did not receive this item, we cannot do anything with such an order.
Return to Sender
The second situation is a return to sender, which mentions clearly in the tracking history that the package has been returned due to an incorrect or insufficient address provided by the customer or no such no or address. If this happens please contact us at info@steelebroz.com and provide an alternative/new address with a phone number and all details (we can not resend to the old address, which has already failed delivery, so resending to the old address will increase the chances of delivery failing again).
If your address is correct please visit the link below to find your correct address that we can use.
https://tools.usps.com/zip-code-lookup.htm?byaddress
If the delivery failed for any other reason, not due to an incorrect/insufficient address, then we can resend that package free of charge.
Find below the reason for delivery failure.
When packages are delivered successfully and the customer claims that they did not receive the packages. We can only provide details of local carrier customers who need to contact them and sort out the issue.
If the the package was not delivered and we weren't informed within 30 days, then we can not resolve this package as there is no data available for the package with shipping companies.