Refund policy
Return, Refund, and Cancellation Policy
Last Updated: October 8, 2026
At SteeleBroz, we want every customer to have a positive shopping experience. We offer apparel, digital products, educational resources, and subscription-based tools designed for athletes and their families.
Please review our policies before completing your purchase.
1. Apparel and Physical Merchandise
ALL APPAREL SALES ARE FINAL.
SteeleBroz apparel is offered at reduced pricing. Because of this, we do not accept returns, refunds, or exchanges on apparel purchases, except where required by applicable law.
This policy applies to all apparel purchases, including regularly listed merchandise, discounted products, promotional purchases, and items marked SALE or FINAL SALE.
Please carefully review product descriptions, sizing information, colors, and quantities before completing your purchase.
If you receive a damaged, defective, or incorrect item, please refer to Section 7 for assistance.
2. Digital Products and Downloads
ALL DIGITAL PRODUCT SALES ARE FINAL AND NONREFUNDABLE, EXCEPT WHERE REQUIRED BY LAW.
Digital products include, but are not limited to:
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Printable workbooks, activity sheets, and PDF downloads
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Digital guides, educational materials, and training resources
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Parenting tools, routines, systems, and templates
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App-based programs and interactive digital tools
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Other electronically delivered products and content
Due to the nature of digital products and the ability to access or download them electronically, we do not accept returns, refunds, or exchanges once the product has been delivered or access has been provided.
This applies even if the customer chooses not to download, open, print, access, or use the purchased product.
Digital Product Access Issues
If you experience difficulty downloading, opening, or accessing a digital product, please contact us at info@steelebroz.com.
We will make reasonable efforts to resolve technical issues and ensure you receive the product you purchased.
If we are unable to provide the purchased product or restore access due to an issue on our end, we will review the situation and provide an appropriate resolution, which may include restored access, a replacement, or a refund.
Personal Use and Digital Content Protection
Unless otherwise stated, digital products are intended for personal or household use only.
Purchasing a digital product does not transfer ownership of the content or grant permission to reproduce, redistribute, resell, publish, or share the content publicly.
Unauthorized distribution, reproduction, or resale of SteeleBroz digital products is prohibited.
3. Digital Apps and Subscription Services
Certain SteeleBroz digital tools and applications may be offered through recurring paid subscriptions.
Subscription pricing, billing frequency, and renewal terms will be disclosed at the time of purchase.
Subscriptions automatically renew at the end of each billing period unless canceled.
Subscription Refund Policy
Subscription fees are generally nonrefundable once the paid billing period has begun and access to the service has been provided, except where required by applicable law.
We do not provide prorated refunds for unused subscription time.
Cancel Anytime
You may cancel your subscription at any time.
Cancellation prevents future renewal charges and does not automatically provide a refund for the current billing period.
After cancellation, you will continue to have access through the end of your current paid billing period, unless otherwise stated at the time of purchase.
Accidental Renewals
If your subscription renews unintentionally, please contact info@steelebroz.com within seven (7) calendar days of the renewal date.
We will review your request individually. Submitting a request does not guarantee a refund.
Payment Failures
If a subscription payment fails, we may attempt to process the payment again. Subscription access may be temporarily paused or restricted until payment is successfully completed.
4. Family Sports Schedule Subscription
The SteeleBroz Family Sports Schedule is a paid digital subscription designed to help sports families organize practices, games, tournaments, transportation, and family schedules.
The following terms apply specifically to this subscription.
Cancellation
You may cancel your Family Sports Schedule subscription at any time through your SteeleBroz customer account or by contacting info@steelebroz.com.
How to Cancel
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Log in to your account at steelebroz.com.
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Navigate to Manage Subscriptions.
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Select your active Family Sports Schedule subscription.
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Choose Cancel Subscription and follow the confirmation instructions.
You may also access the subscription management page here:
https://shopify.com/68259512641/account/pages/6971b1a1-27f6-4c27-b8b0-3009fd3b921d
Alternatively, email info@steelebroz.com to request cancellation.
Access After Cancellation
You will retain access to the Family Sports Schedule app through the end of your current paid billing period.
After the billing period ends, subscription access will expire.
Refunds
Subscription fees for billing periods that have already begun are nonrefundable, except where required by applicable law.
We do not issue prorated refunds for unused subscription time.
Accidental Renewal Requests
If you believe your subscription renewed unintentionally, please contact us within seven (7) calendar days of the renewal charge.
We will review the request and determine whether a refund is appropriate.
5. Exchanges
SteeleBroz does not offer exchanges on apparel, digital products, downloadable materials, or subscription purchases, except where required by applicable law.
Please review all product details before completing your purchase.
If you receive an incorrect or defective product, contact us so we can evaluate the issue.
6. Refund Processing
All apparel and digital product purchases are considered final sale, subject to applicable law.
In situations where a refund is approved, the refund will be issued to the original payment method whenever possible.
Please allow time for your bank or payment provider to process and post the refund.
Processing times may vary depending on the financial institution.
7. Damaged, Defective, Incorrect, or Missing Products
We want to make sure you receive exactly what you purchased.
Please inspect your physical order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of receiving your order.
Email info@steelebroz.com and include:
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Your order number
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A description of the issue
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Photographs or a short video showing the problem, when possible
We will evaluate the issue and provide an appropriate resolution, which may include a replacement at no additional charge or a refund when applicable.
For digital products that are defective, inaccessible, or not delivered as described, please contact us so we can investigate and resolve the issue.
Reporting an issue after 48 hours does not automatically eliminate any rights you may have under applicable law.
8. Exceptions and Nonreturnable Items
The following items are generally considered final sale and are not eligible for returns, refunds, or exchanges:
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All SteeleBroz apparel and merchandise
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Sale and promotional merchandise
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Digital downloads and printable products
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Digital workbooks, guides, and educational resources
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Digital apps and electronically delivered content
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Subscription fees for billing periods already begun
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Gift cards
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Personalized or custom-made products
Exceptions may apply where required by law or when an item is defective, incorrect, or not delivered as promised.
9. Fair and Responsible Shopping
SteeleBroz welcomes customers who purchase our products for personal or household use.
To protect our customers, digital content, and business operations, we reserve the right to address fraudulent transactions, unauthorized resale, abuse of purchasing policies, or misuse of SteeleBroz products and services.
Where legally permitted, actions may include:
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Limiting purchase quantities
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Canceling suspicious or fraudulent orders
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Restricting unauthorized resale
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Refusing transactions involving suspected fraud
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Suspending or restricting accounts involved in misuse of our services
Authorized wholesale arrangements may be handled separately.
Nothing in this section limits customer rights under applicable law.
10. Order Management and Cancellations
SteeleBroz reserves the right to limit, reject, or cancel orders due to product availability, pricing errors, suspected fraud, or other legitimate business reasons, subject to applicable law.
If SteeleBroz cancels an order that has already been paid for and has not been fulfilled, the applicable payment will be refunded.
Apparel Orders
Because apparel purchases are final sale, cancellation requests are not guaranteed once an order has been placed.
If you believe you made an ordering mistake, please contact us immediately at info@steelebroz.com. We may be able to assist before an order enters fulfillment, but changes or cancellations are not guaranteed.
Digital Product Orders
Digital purchases cannot be canceled once the product has been delivered or access has been provided, except where required by law.
Subscriptions
Recurring subscriptions may be canceled at any time according to the terms outlined in Sections 3 and 4.
11. Policy Updates
SteeleBroz may update this policy periodically to reflect changes in our products, services, business operations, or applicable laws.
The updated policy will be posted on steelebroz.com with a revised effective date.
Changes will not override any rights or obligations that cannot legally be modified.
12. Contact Us
If you have questions regarding an order, digital product, subscription, or this policy, please contact us.
SteeleBroz
Email: info@steelebroz.com
Website: https://steelebroz.com
We are happy to assist with questions or issues related to your purchase.
Nothing in this policy limits or excludes any consumer rights or remedies that cannot be waived under applicable law.