Refund policy

Returns

We have a 30-day return policy and 90-day return policy for HOLIDAY SEASON (From Mid October to Mid January) on most physical products, which means you have 30 days after receiving your item to request a return or 90 during the holiday season.

Digital products are non refundable due to the nature of the product. 

All SALE items are NOT eligible for returns or exchanges they are a FINAL SALE. 

All products marked SALE are non refundable, non returnable, and non exchangeable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging or in packaging that maintains the integrity of the product; products damaged due to poor packaging will not be refunded.. You’ll also need the receipt or proof of purchase. Return Shipping: We’ll take care of getting the package back to us, but shipping fees aren’t refunded on the original order.

To start a return, you can contact us at info@steelebroz.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

There are no returns or refunds on digital products.

You can always contact us for any return question at info@steelebroz.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

There are no exchanges on digital products, sale items, or gift cards. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Fair and Responsible Shopping at SteeleBroz

SteeleBroz welcomes customers who enjoy our products for personal use. To ensure a great experience for everyone, we prioritize individual consumers over those who buy in bulk for resale purposes, with the exception of authorized wholesalers.

Respectful Shopping Practices

SteeleBroz prohibits buying products for resale or engaging in misleading activities. If we suspect someone is buying to resell, acting fraudulently, or making excessive returns that strain our resources, we reserve the right to take certain actions. These may include:

• Limiting policy benefits typically offered to direct consumers.
• Taking steps to prevent these purchases, such as limiting sales quantities per person, canceling orders, charging restocking fees, setting purchase limits, refusing returns or refunds, and even suspending or closing accounts.

Our Right to Manage Sales and Orders

SteeleBroz fulfills orders based on product availability and our inventory management practices. We reserve the right, at our sole discretion, to limit, reject, or refuse any sale, return, or order for any reason. In such cases, we are not liable for any damages or costs, except for issuing refunds for any payments received from the customer for those transactions.

This revised version conveys the same message but uses different phrasing and avoids copying the original wording.

Damages and issues
Please inspect your order upon reception and contact us within 24-48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Customers need to provide photos or short videos that can prove that the item has arrived damaged. If it arrives damaged, we will resend it free of charge. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.